General Terms of Business

Payment

New customers in Germany can pay by cash, credit card bank transfer in advance or cash on delivery (6.00 EUR charge). Payment by direct debit may be possible for first-time customers where the invoice total is less than 100,00 EUR. Regular customers and public and educational institutions may request payment against invoice or by direct debit also for larger sums.

Delivery to Benelux, France, Italy, Switzerland, Austria, Ireland?? and United Kingdom requires payment by credit card or bank transfer in advance. Delivery to all other countries requires bank transfer in advance. We can only deduct V.A.T. (sales tax / German MwSt) at source on sales outside of Germany upon receipt of a valid V.A.T. (sales tax) number..

Wir bitten um Ihr Verständnis, dass wir Online-Bestellungen ab einem Warenwert von 100 Euro genau prüfen. Wenn Sie kein Stammkunde von LinuxLand sind, bitten wir um Vorauskasse.

Delivery times

Orders received on weekdays (Monday to Friday) before 14:00 will be sent out the same day. With particularly popular LinuxLand products, if out warehouse is temporarily out of stock, we will send the items as soon as possible. If you choose our Parcel Service as delivery method you will normally receive your goods on the following day (Monday to Friday). If you are not at home when our Parcel service delivers the delivery person will leave your goods with your neighbours if appropriate. Otherwise you will receive notification and can have the delivery re-directed if desired. Simply call the number on the delivery notification and have your goods redirected as needed. If you choose standard Post for delivery we cannot be so certain that your goods will arrive next day ;-)

Minimum Charge

Unfortunately we do have a minimum charge of 20,00 EUR per delivery. We understand that the Penguin badges for 1,30 EUR are tempting! Sadly the work involved in small single orders is simply not economically viable.

Delivery Charges

If you have questions about or problems with our terms of delivery please call us or send us an emai.

Return of goods

We want you to be satisfied with every delivery from LinuxLand.

All goods may be returned within 14 days and your purchase agreement with LinuxLand will be cancelled. By all means have a look at our products!

Please note, however, that you may not use the products you wish to return. All goods must be returned in original condition in the original, sealed, packaging.

Do not brake the seals on any copyable media. Software and sealed data media including CDs, DVDs, Floppy Disks etc. can only be accepted for refund if the packaging is intact, undamaged, unopened and all seals are unbroken.

To make use of your right to return goods please use the following procedure:

• Contact our customer services department:
  • Email to: orders-germany@redhat.de
  • Telephone: +49 89 993414-30
  • Fax: +49 89 993414-69
• Send the goods to us at LinuxLand (address below). Please include the original invoice and write on the back a short reason for the return of the goods. Make sure the postage is fully paid.

We will not accept any packages where payment for postage is fully or partially due on delivery. In this case the sender will be liable for all and any resulting extra costs incurred.

If you have already paid for the goods please supply us with your bank account details for a refund. If you have paid by credit card or direct debit your credit card or bank account will be credited accordingly. We recommend keeping the postage receipt until the refund has been credited to your account.

Please note that the LinuxLand International General Terms of Businessare part of the terms of agreement between LinuxLand International and the customer.